Formal Models of Quality and Iso 9000 Compliance: an Information Systems Approach
نویسنده
چکیده
In this paper, a formal approach is taken to organize the body of knowledge about quality. The body of knowledge thus formalized is structured into: TOVE Quality Ontology, and the ISO 9003 Micro-Theory. The TOVE Quality Ontology represents a prototype formalization, researched from ISO 9000 and other quality management references, but independent of any one source. And the ISO 9003 Micro-Theory consists of axioms for determining ISO 9003 compliance. The TOVE Quality Ontology and the ISO 9003 Micro-Theory are used in conjunction with a computer-based model of a lamp-making company to test the ISO 9003 compliance of the company. ISO 9003 compliance tests are run on different configurations of the model of this company. Since TOVE is based upon a generic, re-usable methodology of modeling an enterprise, the TOVE Quality Ontology and the ISO 9003 Micro-Theory can be applied to a model of any organization constructed using such a methodology to test ISO 9003 compliance.
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